I can go on all day about this, but Ill try to make it short....
I have used paypal for a number of years now, and I finally got scammed for 498.00 bucks about a month ago. THE ONLY WAY TO PROTECT YOURSELF IS TO MEET THE FOLLOWING CRITERIA!!!!
If you dont meet ALL of it, paypal will tell you to go screw yourself...Ask me how I know! I WILL NEVER USE PAYPAL AGAIN AS A SELLER.
this is there seller protection policy direct from there website::::
~James
PayPal helps protect sellers against chargebacks that are the result of fraud.
Although the vast majority of payments occur without incident, sellers must always be aware of the challenges posed by fraudulent buyers. While most payment companies simply pass on 100% of transaction liability to their sellers, PayPal offers unique protection by providing sellers with annual fraud protection coverage up to $5,000.00 USD.
When you follow the guidelines below you not only protect yourself from liability by helping to ensure that you are not dealing with a fraudulent buyer, you also become eligible for fraud protection under the Seller Protection Policy. Sellers who choose not to follow these guidelines take on risk and may be held liable for any chargebacks.
Transactions that are eligible for coverage under the Seller Protection Policy will say Seller Protection Policy Eligible on the Transaction Details page of a payment.
When a transaction is eligible for protection under the Seller Protection Policy, you must follow these guidelines to be protected against fraudulent chargebacks:
Have a Verified Business or Premier account
Ship to the address on the Transaction Details page
Ship in a timely manner
Retain reasonable proof of shipment that can be tracked
Require a signature receipt for valuable items
Ship tangible goods
Accept complete payments from a single PayPal account
Agree not to surcharge the buyer
Respond to all PayPal inquiries in a timely manner
Have a Verified Business or Premier account
Verified members have successfully completed PayPal's verification system to establish their identity with us. Verification is a positive signal to your buyer and to the PayPal community. PayPal encourages members to become Verified to increase the security of the PayPal network.
Ship to the address on the Transaction Details page
In the process of making a payment, buyers are prompted to enter a shipping address. You can find this address on the Transaction Details page along with whether or not the transaction is eligible for protection under the Seller Protection Policy. The Seller Protection Policy requires that you ship to the address shown on the Transaction Details page regardless of whether this address is the user's Confirmed Address or not.
When a transaction is ineligible for coverage under the Seller Protection Policy, however, we advise that you ship to the buyer's Confirmed Address whenever possible. Shipping to a buyer's Confirmed Address helps ensure that you are shipping to the person who set up the PayPal account. It is important to note, though, that users in some countries do not have the ability to confirm their addresses. In such cases, you may want to take special care when shipping packages by obtaining proof of shipping or tracking information.
Ship in a timely manner
You must ship items within 7 days of receiving payment.
Retain reasonable proof of shipment that can be tracked
Always retain proof that you honored the payment and shipped the item to the address on the Transaction Details page. If the transaction is disputed, you will be required to provide a copy of this shipment record showing that you shipped to the address found on the Transaction Details page.
Require a signature receipt for valuable items
For items with a value of $250.00 USD or more, you should provide a proof of receipt in the form of a signature from the recipient. This proves that the item was delivered to the buyer. Many carrier companies offer these proof of shipping services.
Ship tangible goods
Since proof of shipment is not available for intangible goods and services, the Seller Protection Policy does not cover digital goods and other intangible items delivered electronically.
Accept complete payments from a single PayPal account
You should not accept payment for a single item from multiple PayPal accounts. Acceptance of these payments will result in loss of protection under the Seller Protection Policy and is a violation of PayPal's User Agreement.
Agree not to surcharge the buyer
You may not charge the buyer a fee (often called a "surcharge") for accepting PayPal.
Respond to all PayPal inquiries in a timely manner
If a buyer files a complaint against your transaction, PayPal will contact you to learn more about the transaction. In order to be eligible for coverage under the Seller Protection Policy, you will be required to provide information within a specified timeframe (between 3 and 7 days depending on the type of transaction). We require that you respond in a timely manner to help us resolve disputes as promptly and fairly as possible.
Please review the Seller Protection Policy section of our User Agreement for complete details. For additional fraud prevention tips, read our Fraud Prevention Tips for Sellers.
A special note about shipping internationally: If you choose to ship internationally outside of the Seller Protection Policy, you do so at your own risk. Furthermore, shipping to a country not on the list of PayPal approved countries is a violation of our service and may result in termination of your account.